Mitralex

Privacy Policy

Last updated: January 23, 2025

Privacy Policy

This Privacy Policy describes how Mitralex collects, uses, and protects your personal information when using our platform.

1. Data Collection

We collect information that you provide directly to us, including:

  • First and last name
  • Email address
  • Payment details
  • Platform usage information

We also automatically collect certain technical information:

  • IP address
  • Browser type and operating system
  • Device data
  • Session information

2. Data Usage

Collected data is used for:

  • Providing and improving our services
  • Processing payments
  • Sending important notifications
  • Ensuring platform security
  • Analytics and improving user experience

Important: We do not use your data to train AI models.

3. Data Protection

We use advanced technologies to protect your data:

  • AES-256 encryption for all data
  • Servers are located in EU data centers that meet the highest security standards
  • All connections are protected by TLS 1.3 protocol
  • Regular security audits

4. Cookies

We use cookies for:

  • Ensuring platform functionality
  • Usage analysis
  • Personalizing user experience

You can configure cookie settings in your browser.

5. Third Parties

We may share your data with trusted partners for:

  • Payment processing
  • Analytics

All third parties are required to comply with appropriate data protection standards and sign confidentiality agreements.

6. Your Rights

Under GDPR and Ukrainian legislation, you have the right to:

  • Access — obtain a copy of your personal data
  • Rectification — correct inaccurate data
  • Erasure — delete your data (“right to be forgotten”)
  • Portability — receive data in machine-readable format
  • Objection — object to data processing

To exercise these rights, contact our support team.

7. Data Retention

We retain your personal data for the duration of your account and in accordance with legal requirements. After account deletion, data is stored for 30 days for recovery purposes, after which it is completely deleted.

8. Policy Changes

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform.

9. Contact

If you have questions about this Privacy Policy:

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