Mitralex

MITRALEX PLATFORM TERMS OF USE

Public Contract for the Provision of Information System Access Services

Last updated: January 25, 2026

PREAMBLE

These Mitralex Platform Terms of Use (hereinafter referred to as the “Terms” or the “Contract”) constitute a public offer in accordance with Articles 633 and 641 of the Civil Code of Ukraine and define the conditions for the provision of access services to the Mitralex information system.

Sole Proprietor Kobzov Maksym Oleksiiovych, Tax Identification Number 302920371, registered in accordance with the legislation of Ukraine (hereinafter referred to as the “Company”, “we”, “us” or “our”), offers any natural or legal person (hereinafter referred to as the “User”, “you”, “your”) to enter into this Contract on the terms set out below.

Acceptance of the offer. Registration of an account on the Platform, payment for services or actual use of the Service constitutes full and unconditional acceptance of these Terms. From the moment of acceptance, the Contract shall be deemed concluded on the terms set out in these Terms.

If you use the Service on behalf of a legal entity (employer, client, etc.), you confirm that you have the appropriate authority to accept these Terms on its behalf.

1. TERMS AND DEFINITIONS

1.1. In these Terms, the following terms shall have the following meanings:

Platform / Service — the professional Mitralex AI platform for Ukrainian lawyers, advocates and accountants, providing access to regulatory documents, consultations, analytics and AI Functionality, available at www.mitralex.com.

User — a natural person, sole proprietor or legal entity that has accepted these Terms and uses the Service.

Account — the User’s personal section on the Platform, created during registration, which contains their identification data and provides access to the functional capabilities of the Service.

AI Functionality — the functional capabilities of the Platform based on artificial intelligence technologies, in particular large language models (Large Language Models), which provide automated query processing, document analysis, text generation and other intelligent functions of the Service.

Query (Input) — a text query, question or instruction that the User provides to the AI Functionality to receive a response.

Response (Output) — the result of processing a Query by the AI Functionality, provided to the User in response to their Query.

User Content — the totality of Queries, Responses and any documents, data, information and materials that the User enters, uploads or creates on the Platform.

Subscription — the tariff plan selected by the User, which determines the scope, term and conditions of access to the functional capabilities of the Service.

AI Credits — internal accounting units used for billing individual User actions within the AI Functionality.

Documentation — technical and other materials regarding the use of the Service that the Company may provide to Users.

1.3. Other terms not defined in this section shall be interpreted in accordance with the current legislation of Ukraine and business customs.

2. SUBJECT OF THE CONTRACT

2.1. The Company undertakes to provide the User with access services to the Platform and its functional capabilities, and the User undertakes to use the Service in accordance with these Terms and to pay for services according to the selected Subscription.

2.2. Within the scope of the Service, the User is provided with the following functional capabilities (depending on the type of Subscription):

  • access to the database of regulatory acts of Ukraine and tax consultations;

  • search and analysis of court practice;

  • AI consultations on matters of law, taxation, court practice and accounting;

  • other functions provided for in the Documentation.

2.3. The list of functional capabilities may change depending on the type of Subscription and the development of the Service. The current list of functions is available on the Website.

2.4. The Service is provided exclusively for the information support of the User’s professional activities. Use of the Service does not replace and cannot replace consultations with a qualified lawyer, advocate, accountant or other specialist.

3. AI FUNCTIONALITY DISCLAIMER (AI DISCLAIMER)

3.1. Nature of AI responses. Responses generated by the AI Functionality of the Platform are created using artificial intelligence technologies (large language models) and are of an exclusively informational and reference nature.

3.2. AI responses ARE NOT:

  • legal advice or legal assistance within the meaning of the Law of Ukraine “On the Bar and Practice of Law”;

  • professional advice in the field of accounting or auditing;

  • official interpretation of legislation;

  • grounds for making legal decisions without additional verification.

3.3. Possible limitations of AI responses:

  • may contain factual errors, inaccuracies or outdated information;

  • may be incomplete or may not take into account all the circumstances of a specific situation;

  • are based on data current at the time of model training and may not reflect the latest changes in legislation.

3.4. Responsibility for Decisions.

The Company shall not be liable for any decisions, actions, or omissions of the User made based on AI responses, nor for any direct or indirect consequences arising from the use of such information.

4. REGISTRATION AND ACCOUNT

4.1. Requirements for Users

4.1.1. The Service is intended for use exclusively by:

  • natural persons who have reached the age of 18 and have full civil capacity;

  • legal entities and sole proprietors acting through their authorised representatives.

4.2. Registration procedure

4.2.1. To obtain access to the Service, it is necessary to create an Account by completing the registration form on the Website.

4.2.2. During registration, you are required to provide the following information:

  • surname, first name, patronymic;

  • email address;

  • telephone number (optional);

  • password for access to the Account.

4.2.3. To improve the quality of the Service and for personalisation, you may additionally provide professional information (place of work, position, area of practice, etc.).

4.2.4. Registration shall be deemed complete upon confirmation of the email address by entering the code sent and acceptance of these Terms and the Privacy Policy.

4.3. Accuracy of data

4.3.1. You warrant that all information provided during registration and use of the Service is accurate, complete and up to date.

4.3.2. You undertake to promptly update your registration data in the event of any changes through the Account settings or by notifying the Company.

4.3.3. The Company shall not be liable for any consequences arising from the provision by you of inaccurate, incomplete or outdated information.

4.3.4. The provision of knowingly false information shall constitute grounds for refusal of registration, suspension or termination of access to the Service.

4.4. Account security

4.4.1. You bear full responsibility for maintaining the confidentiality of your login credentials (username and password) and for all actions carried out using your Account.

4.4.2. You undertake to:

  • create a strong password and not use it for other services;

  • not disclose your login credentials to third parties;

  • not transfer access to your Account to other persons;

  • take reasonable measures to prevent unauthorised access to the Account;

  • immediately notify the Company in the event of discovery or suspicion of unauthorised access to your Account.

4.4.3. The Company shall not be liable for losses caused as a result of unauthorised use of your Account if such use became possible due to your breach of the requirements of this clause.

4.5. Personal nature of the Account

4.5.1. The Account is personal and may be used exclusively by the person who registered it. Login credentials are linked to a specific User and are not transferable.

4.5.2. It is prohibited to:

  • transfer, sell, lease or otherwise grant access to your Account to third parties;

  • use one Account by several persons simultaneously or alternately.

4.6. Suspension and blocking of the Account

4.6.1. The Company has the right to temporarily suspend access to the Account in the event of:

  • reasonable suspicion of a breach of Account security;

  • detection of signs of unauthorised access or suspicious activity;

  • breach by the User of the terms of these Terms;

  • non-payment of services within the established period;

  • technical necessity to ensure the security or functioning of the Platform.

4.6.2. The Company has the right to block (deactivate) the Account in the event of:

  • gross or systematic breach of these Terms;

  • use of the Service for unlawful activities;

  • provision of knowingly false information during registration;

  • at the request of competent authorities in cases prescribed by legislation.

4.6.3. The Company shall notify the User of the suspension or blocking of the Account at the email address specified in the Account, indicating the reasons (except in cases where such notification is prohibited by law or may prejudice an investigation).

4.6.4. Suspension or blocking of the Account shall not release the User from the fulfilment of obligations that arose prior to such suspension or blocking.

4.7. Deletion of the Account

4.7.1. The User has the right to delete their Account at any time by sending a corresponding request through the Account settings or to the Company’s email address.

4.7.2. Deletion of the Account shall not affect:

  • obligations regarding payment for services provided prior to the moment of deletion;

  • the right of the Company to retain data in accordance with the requirements of legislation and the Privacy Policy;

  • the validity of provisions of these Terms which by their nature are intended to remain in force after termination of the Contract.

4.7.3. The procedure and timeframes for the destruction of personal data after deletion of the Account are determined by the Privacy Policy.

5. ACCEPTABLE USE POLICY

5.1. General principles

5.1.1. Use of the Service is permitted exclusively for lawful purposes and in a manner that complies with these Terms, the current legislation of Ukraine and the norms of international law.

5.1.2. You undertake to use the Service in good faith, with respect for the rights and legitimate interests of the Company, other Users and third parties.

5.1.4. The Company reserves the right to determine whether a specific use of the Service constitutes a breach of these Terms and to take appropriate measures at its own discretion.

5.2. Prohibited actions of a technical nature

5.2.1. When using the Service, it is prohibited to:

(a) Interference with the operation of the Platform:

  • carry out actions aimed at disrupting the normal functioning of the Platform, its components or infrastructure;

  • create excessive load on the servers or network infrastructure of the Platform;

  • attempt to gain unauthorised access to the Company’s systems, networks or data;

  • circumvent, disable or otherwise interfere with the operation of security measures or technical limitations of the Platform.

(b) Reverse engineering and modification:

  • carry out decompilation, disassembly, reverse engineering or other actions to reproduce the source code of the Platform, AI models or their components;

  • attempt to discover the architecture, algorithms, operating principles or structure of the AI Functionality or underlying models;

  • modify, adapt, translate or create derivative works based on the Platform or any of its parts.

(c) Automated access:

  • use automated means (bots, scripts, crawlers, scrapers, etc.) to access the Platform, collect data or interact with the Service without the prior written consent of the Company;

  • carry out systematic copying or extraction of content from the Platform;

  • use the Platform API in a manner not provided for in the Documentation or exceed the established request limits.

(d) Security breaches:

  • transfer logins, passwords or other means of access to the Account to third parties;

  • use another person’s login credentials or impersonate another person;

  • distribute viruses, malicious software or code that may cause harm to the Platform or its users.

5.3. Prohibited content and use

5.3.1. It is prohibited to use the Service to create, process, store or disseminate:

(a) Unlawful content:

  • materials that violate the legislation of Ukraine or the country of residence of the User;

  • content that promotes violence, hatred, discrimination on the grounds of race, ethnic origin, religion, sex or sexual orientation;

  • materials containing calls for the overthrow of the constitutional order, violation of the territorial integrity of Ukraine or support for armed aggression against Ukraine;

  • content related to terrorism, extremism or organised crime.

(b) Content that violates the rights of third parties:

  • materials that infringe the copyrights, trademark rights, patents or other intellectual property rights of third parties;

  • confidential information, trade secrets or official information of third parties obtained without proper authorisation;

  • defamatory, offensive materials or materials that violate the honour, dignity or business reputation of third parties.

(c) Harmful content:

  • spam, unsolicited commercial communications or mass mailings;

  • fraudulent schemes, misleading advertising or materials aimed at deception;

  • content of a sexual nature, particularly involving minors.

5.4. Restrictions regarding AI Functionality

5.4.1. When interacting with the AI Functionality of the Platform, it is prohibited to:

(a) Abuse of the AI system:

  • attempt to circumvent the limitations, instructions or settings of AI models (jailbreaking, prompt injection);

  • enter Queries aimed at obtaining harmful, illegal or unethical content;

  • systematically test the boundaries of the AI system for the purpose of identifying vulnerabilities;

  • use the AI Functionality to generate knowingly false legal information or documents.

(b) Improper use of Responses:

  • present AI responses as official legal advice provided by an advocate;

  • use AI responses to provide professional services to third parties without proper verification and adaptation;

  • use Responses for training or improving competing AI systems.

(c) Entry of prohibited content:

  • enter information protected by banking secrecy, in particular payment card data.

5.5. Personal data of third parties

5.5.1. If you enter personal data of third parties (clients, counterparties, case participants, etc.) into the Platform, you:

  • confirm the existence of a proper legal basis for the processing of such data (consent of the subject, contract, legitimate interest, performance of a legal obligation, etc.);

  • warrant compliance with the requirements of the Law of Ukraine “On Personal Data Protection” and other applicable regulations;

  • bear sole responsibility for the lawfulness of such processing.

5.5.2. In such cases, the Company acts as a personal data processor, processing data on your behalf, in accordance with the Privacy Policy.

5.6. Compliance with sanctions legislation

5.6.1. It is prohibited to use the Service:

  • from the territory of countries subject to international sanctions or restrictions, in particular the Russian Federation and the Republic of Belarus;

  • for the benefit of or in the interests of persons included in the sanctions lists of Ukraine, the European Union, the USA, Great Britain or the United Nations Security Council;

  • to facilitate the circumvention of sanctions or the financing of prohibited activities.

5.6.3. In the event of detection of a breach of sanctions legislation, the Company has the right to immediately block the Account without prior notice and to notify the competent authorities.

5.7. Monitoring and control

5.7.1. The Company has the right to carry out technical monitoring and recording (logging) of User actions for the purposes of:

  • monitoring compliance with these Terms;

  • ensuring the proper functioning and security of the Platform;

  • detecting and preventing breaches;

  • conducting product analytics and improving the Service.

5.7.2. Monitoring is carried out in compliance with the requirements of the Privacy Policy and does not involve review of the content of User Content, except in cases provided for by legislation or related to the investigation of breach reports.

5.8. Reporting of breaches

5.8.1. If you become aware of a breach of these Terms by other Users, you may report it to the Company at the email address: info@mitralex.com.

5.8.2. The report should contain a description of the breach and, where possible, evidence or references confirming the fact of the breach.

5.8.3. The Company reviews breach reports and takes measures at its own discretion, without being obliged to inform the reporter of the results of the review.

5.9. Consequences of breach

5.9.1. In the event of a breach of this Acceptable Use Policy, the Company has the right, at its own discretion, to:

  • issue a warning requiring cessation of the breach;

  • temporarily suspend access to the Service or its individual functions;

  • block the Account;

  • terminate the Contract unilaterally;

  • demand compensation for damages caused.

5.9.3. A gross breach of the Acceptable Use Policy may constitute grounds for immediate termination of access to the Service without prior notice and without refund of payments made.

6. INTELLECTUAL PROPERTY

6.1. Rights of the Company to the Platform

6.1.2. The Company and/or its licensors hold exclusive proprietary rights to:

(a) Software:

  • the program code of the Platform (source and object code);

  • the architecture, structure and organisation of the software;

  • algorithms, methods and technical solutions implemented in the Platform;

  • user interfaces, API and other technical components.

(b) Content and databases:

  • databases of regulatory acts, court decisions and other legal information in terms of their structure, selection and arrangement of materials;

  • analytical materials, commentaries, summaries and other original works created by the Company;

  • the form and style of presentation of information on the Platform.

(c) Visual and design elements:

  • design, graphic elements, icons, images;

  • infographics, diagrams, visualisations;

  • audiovisual works and multimedia content.

(d) Means of individualisation:

  • the trademark “Mitralex” and related designations;

  • logos, corporate identity, trade names;

  • domain names used by the Company.

6.1.3. These Terms do not provide for the transfer to the User of any exclusive proprietary intellectual property rights to the Platform or its components. The User receives only a limited right to use the Service on the terms defined by these Terms.

6.2. Limited right to use the Service

6.2.1. Subject to compliance with these Terms, the Company grants the User a non-exclusive, limited, revocable right to access the Platform and use its functional capabilities for the duration of the Subscription.

6.2.2. The right to use the Service:

  • is personal and not transferable to third parties;

  • is limited to the territory where the Service is available;

  • is granted exclusively for the User’s professional or business purposes;

  • does not include the right to sublicense.

6.2.3. The User has the right to:

  • access the Platform and use its functional capabilities in accordance with the selected Subscription and the Documentation;

  • store, copy and use Responses for their own professional needs;

  • quote individual excerpts from materials on the Platform with mandatory indication of the source.

  • reproduce, copy, distribute the Platform or its parts;

  • use the trademarks, logos or other means of individualisation of the Company;

  • place materials from the Platform in other databases, information systems or networks;

  • create derivative works based on the Platform or its components.

6.3. Rights to User Content

6.3.1. Queries (Input). You retain all intellectual property rights to the Queries you provide to the Platform, including documents uploaded for analysis. The Company does not acquire any ownership rights to your Input.

6.3.2. Licence for processing. By providing Queries or uploading documents to the Platform, you grant the Company and its affiliates a non-exclusive, royalty-free, worldwide licence to:

  • process your Input solely for the purpose of providing the Service;

  • technically store and transmit data to the extent necessary for the functioning of the Platform;

  • prevent and resolve technical problems with the Service.

6.3.3. The said licence:

  • does not include the right to use your Content for training or improving AI models;

  • is valid for the period necessary to provide the Service and terminates upon deletion of the relevant Content;

  • does not provide the Company with the right to commercially use your Content outside the scope of providing the Service.

6.3.4. You warrant that:

  • you have all necessary rights to the Content you provide to the Platform;

  • use of your Content by the Company in accordance with these Terms does not infringe the rights of third parties;

  • your Content does not contain materials the use of which is prohibited by these Terms.

6.4. Rights to Responses (Output)

6.4.1. Legal nature of Responses. Responses (Output) generated by the AI Functionality of the Platform are non-original objects generated by a computer program within the meaning of Article 33 of the Law of Ukraine “On Copyright and Related Rights”. Personal non-proprietary copyright in such Responses does not arise.

6.4.2. Ownership of the sui generis right. In accordance with the second part of Article 33 of the Law of Ukraine “On Copyright and Related Rights”, the parties have agreed that the sui generis right to Responses generated by the AI Functionality in response to User Queries belongs to the User as the lawful user of the Platform. The User may use such Responses for their professional needs.

6.4.3. Duration of the sui generis right. The sui generis right to Responses is valid for 25 years, calculated from 1 January of the year following the year in which the relevant Response was generated.

6.4.4. Disclaimer regarding uniqueness. The User acknowledges and agrees that:

  • Responses are generated by the AI system based on statistical models and may be similar or identical to Responses provided to other users in response to similar Queries;

  • the Company does not guarantee the uniqueness or novelty of Responses;

  • Responses of other users, even if similar to the User’s Responses, are not User Content;

  • the User bears sole responsibility for verifying Responses before using them in professional activities.

6.4.5. Condition of compliance with third-party rights. In accordance with the seventh part of Article 33 of the Law of Ukraine “On Copyright and Related Rights”, the User exercises the sui generis right to Responses subject to compliance with the rights of copyright and/or related rights holders whose works or objects may have been used in the process of generating such Responses.

6.4.6. Limitation of warranties regarding Output. The Company provides no warranties regarding:

  • that the Responses do not contain elements that may infringe the rights of third parties;

  • the possibility of free use of Responses without the risk of infringing the rights of third parties;

  • the suitability of Responses for a specific purpose without additional verification and adaptation.

6.4.7. The User undertakes not to use Responses for training or improving AI systems that compete with the Platform.

6.5. Non-use for AI training (No Training)

6.5.1. Commitment of the Company. The Company makes reasonable efforts to create conditions for the non-use of User data by large language model (LLM) providers, in particular that:

  • your Content (Input and Customer Data) is not used for training or improving AI models of the Company or third parties;

  • subcontractors and AI technology suppliers (Subprocessors) do not use your Content to train their models;

  • subcontractors, other than cloud storage providers, do not store or log for human review your Content, taking into account provider policies regarding security monitoring (abuse monitoring), as set out in the Privacy Policy.

6.5.2. To ensure this guarantee, the Company uses exclusively commercial (enterprise) API tariffs of AI technology providers, the terms of which prohibit the use of client data for model training.

6.6. Feedback

6.6.1. You may voluntarily provide the Company with suggestions, ideas, comments, recommendations for improving the Service or bug reports (hereinafter referred to as “Feedback”).

6.6.2. By providing Feedback, you grant the Company free of charge a non-exclusive, perpetual, irrevocable right to use, reproduce, modify and implement such Feedback in its products and services without any restrictions.

6.6.3. The Company is not obliged to:

  • use or implement any Feedback;

  • pay remuneration for Feedback;

  • maintain the confidentiality of Feedback.

6.6.4. The Company undertakes not to use Feedback in a manner that allows identification of you, your users, your Content or your Confidential Information.

6.6.5. Feedback does not include your Content or Customer Data.

6.7. Usage Data

6.7.1. The Company may collect and use depersonalised data about the use of the Service (Usage Data), in particular: frequency, duration and volume of use; features used; statistical and analytical information.

6.7.2. Usage Data does not include your Content or personal data and may be used by the Company for:

  • development, improvement and maintenance of the Service;

  • conducting research and analytics;

  • creating aggregated reports and statistics.

6.8. Third-party materials

6.8.1. The Platform may contain materials to which rights belong to third parties and which are used by the Company on the basis of licences or in accordance with the law (in particular, texts of regulatory acts, court decisions, etc.).

6.8.2. The use of such materials by the User is governed by the relevant licences and the current legislation. The Company shall not be liable for the User’s infringement of third-party rights when using such materials.

6.9. Protection of intellectual property rights

6.9.1. You undertake to respect the intellectual property rights of the Company and third parties and to refrain from any actions that may infringe such rights.

6.9.2. In the event of detection of an infringement of the Company’s intellectual property rights, in particular unauthorised copying, distribution or use of the Platform or its components, the Company has the right to:

  • demand immediate cessation of the infringement;

  • demand compensation for damages caused, including lost profits;

  • apply other legal remedies provided for by legislation.

6.9.3. If you believe that materials on the Platform infringe your intellectual property rights, you may send a notice to the address: info@mitralex.com indicating:

  • a description of the object the rights to which you believe have been infringed;

  • a reference to the material that infringes your rights;

  • your contact details;

  • a statement of the good faith of your notice.

7. CONFIDENTIALITY AND DATA PROTECTION

7.1. Privacy Policy

7.1.1. Processing of User personal data is carried out in accordance with the Privacy Policy, available at www.mitralex.com, which forms an integral part of these Terms.

7.2. International data transfer

7.2.1. In connection with the use of cloud infrastructure and services of AI technology providers, User Content may be transferred outside Ukraine, in particular to countries of the European Union and the USA.

7.2.2. Such transfer is carried out in accordance with Article 29 of the Law of Ukraine “On Personal Data Protection” and in compliance with the conditions set out in the Privacy Policy.

7.2.3. The Company takes measures to ensure that upon international transfer, User Content is protected at a level no lower than that provided for by the legislation of Ukraine.

8. TARIFFS AND PAYMENT

8.1. General provisions

8.1.1. Access to the Service is provided on a paid basis in accordance with the Subscription selected by the User, except in cases where the Company provides a free trial or a free version of the Service with limited functionality.

8.1.2. The current tariff plans, their cost, the list of functional capabilities included in each tariff and other commercial terms are published on the Website at www.mitralex.com (hereinafter referred to as the “Tariffs”).

8.1.3. The Company reserves the right to change the Tariffs, add new tariff plans or discontinue existing ones. Changes to the Tariffs shall not affect the terms of already paid Subscriptions until the expiry of their term.

8.1.4. The Company (FOP Kobzov Maksym Oleksiiovych) is not a value added tax (VAT) payer in accordance with the current legislation of Ukraine. Prices indicated in the Tariffs are final and do not include VAT.

8.2. Subscription

8.2.1. Types of Subscriptions. The Company may offer different types of Subscriptions, which differ in:

  • the scope of available functional capabilities;

  • the number of AI Credits;

  • the term of validity;

  • other parameters defined in the Tariffs.

8.2.2. Term of the Subscription. The Subscription is valid for the paid period (month, year or other period defined by the selected tariff plan).

8.2.3. Selection and change of Subscription. The User selects the tariff plan independently through the Platform interface.

8.3. AI Credits

8.3.1. Purpose. AI Credits are internal accounting units used for billing individual User actions within the AI Functionality of the Platform.

8.3.2. Accrual. AI Credits are accrued to the User:

  • as part of the selected Subscription in accordance with the tariff plan;

  • upon separate purchase of additional AI Credit packages.

8.3.3. Additional AI Credits. The User has the right to purchase additional AI Credits separately from the Subscription at any time at the prices specified on the Website. Additional AI Credits are credited to the User’s balance upon receipt of payment.

8.3.4. Carry-over of unused AI Credits. Unused AI Credits do not expire after the end of the paid Subscription period and are automatically carried over to subsequent periods, subject to renewal of the Subscription (payment for the next period).

8.3.5. AI Credits are not transferable to other Users, and are not subject to sale, exchange or conversion into monetary funds.

8.4. Free trial period

8.4.1. The Company may provide new Users with free trial access to the Service for a specified period and/or with a limited number of AI Credits.

8.4.2. The terms of the trial period (duration, available functionality, limitations) are determined by the Company and published on the Website.

8.4.3. The Company reserves the right to:

  • limit the number of trial periods for one User;

  • refuse to provide a trial period without explanation of reasons;

  • change or discontinue the trial period offer at any time.

8.4.4. If the Company reasonably believes that the User is using the trial period in bad faith (in particular, by creating multiple accounts), it has the right to immediately terminate access to the Service.

8.5. Payment procedure

8.5.1. Payment for Subscriptions and additional AI Credits is made on a prepayment basis by transferring funds to the Company’s account.

8.5.2. Payment methods. Payment may be made by:

  • bank card through the LiqPay payment system (JSC CB “PRIVATBANK”);

  • bank transfer to the Company’s account.

8.5.3. Payment provider. When paying by bank card, you are redirected to a secure page of the payment provider LiqPay. The Company does not collect, process or store your bank card data — all payment information is processed directly by LiqPay in accordance with its terms and privacy policy.

8.5.4. Payment confirmation. Upon successful payment, the User receives electronic confirmation at the email address specified in the Account.

8.5.5. Currency. All payments are made in the national currency of Ukraine — the hryvnia (UAH), unless otherwise provided for by a separate agreement.

8.6. Refunds

8.6.1. General rule. Funds paid for a Subscription are not refundable, except in cases expressly provided for in this section or by the current legislation.

8.6.2. Refunds initiated by the Company. The Company refunds funds proportionally to the unused period of the Subscription in the event of:

  • termination of the Service provision at the initiative of the Company (except in cases of termination due to breach of these Terms by the User);

  • material breach by the Company of its obligations that was not remedied within a reasonable period after receipt of a written claim from the User.

8.6.3. Refund period. Refunds are made within 30 (thirty) calendar days from the date of receipt of a substantiated refund request by the same method by which the payment was made, or by another agreed method.

8.7. Price changes

8.7.1. The Company has the right to change prices for Subscriptions and AI Credits at any time.

8.7.2. New prices apply to Subscriptions that are placed or renewed after the date of entry into force of the new prices. The price of an already paid Subscription does not change until the end of the paid period.

9. LIMITATION OF LIABILITY

9.1. Provision of the Service “as is”

9.1.1. The Service is provided on an “as is” and “as available” basis. The Company makes reasonable efforts to ensure the proper functioning of the Platform; however, it does not guarantee that the Service will be available continuously, without errors or delays.

9.1.2. The Company provides no warranties, express or implied, regarding:

  • uninterrupted or error-free operation of the Platform;

  • suitability of the Service for the specific purposes or expectations of the User;

  • compatibility of the Platform with the User’s equipment, software or network infrastructure;

  • achievement by the User of specific results from using the Service.

9.1.3. The Company reserves the right at any time without prior notice to:

  • carry out technical maintenance of the Platform, which may result in temporary unavailability of the Service;

  • change, update or discontinue individual functions of the Service;

  • impose limitations on the use of individual functions.

9.1.4. The Company shall make reasonable efforts to notify Users in advance of scheduled technical works that may significantly affect the availability of the Service.

9.2. Disclaimer regarding AI Functionality

9.2.1. Informational nature. Responses generated by the AI Functionality are of an exclusively informational and reference nature and do not constitute:

  • legal advice or legal assistance;

  • professional advice in the field of accounting, auditing or taxation;

  • official interpretation of legislation;

  • a substitute for the services of a qualified advocate, lawyer, accountant or other specialist.

9.2.2. Absence of accuracy warranties. The Company does not warrant and expressly disclaims any warranties regarding:

  • the accuracy, completeness, reliability or currency of AI responses;

  • the suitability of AI responses for use in the User’s specific situation;

  • the absence of errors, inaccuracies, omissions or outdated information in AI responses.

9.2.3. Obligation to verify. The User acknowledges and agrees that:

  • AI responses require mandatory verification by a qualified specialist before use in professional activities;

  • any decisions made on the basis of AI responses are made solely at the User’s own risk;

  • the Company shall not be liable for the consequences of using AI responses without proper verification.

9.2.4. Technological limitations. The User acknowledges that the AI Functionality:

  • is based on statistical models and may generate incorrect or misleading responses (so-called “hallucinations”);

  • may not take into account all the circumstances of a specific situation;

  • is not capable of replacing the professional judgement of a qualified specialist.

9.3. Force majeure

9.3.1. Neither party shall be liable for non-performance or improper performance of its obligations under this Contract (other than payment obligations) if such non-performance resulted from force majeure circumstances.

9.3.2. Force majeure circumstances are extraordinary and unavoidable circumstances that arose independently of the will of the parties and which the parties could not have foreseen or prevented, in particular:

  • natural disasters (earthquakes, floods, hurricanes, fires, etc.);

  • war, military actions, armed conflict, terrorist acts;

  • mass civil unrest, strikes;

  • decisions of government authorities that make the performance of obligations impossible;

  • epidemics, pandemics and other public health emergencies;

  • systemic failures in the operation of electrical networks, telecommunications networks or the Internet;

  • cyberattacks, DDoS attacks and other malicious actions of third parties that could not have been prevented by reasonable security measures.

9.3.3. The party that is unable to perform its obligations due to force majeure is obliged to:

  • notify the other party of the occurrence of such circumstances within a reasonable period;

  • take all reasonable measures to minimise the consequences of the force majeure;

  • resume the performance of obligations immediately upon cessation of the force majeure circumstances.

10. TERM AND TERMINATION

10.1. Entry into force and term of the Contract

10.1.1. This Contract enters into force from the moment of acceptance, which is:

  • completion of Account registration on the Platform; or

  • payment for the Subscription; or

  • actual use of the Service, —

whichever of these events occurs first.

10.1.2. The Contract is concluded for an indefinite term and remains in force until its termination on the grounds provided for in this section.

10.1.3. The term of an individual Subscription is determined by the selected tariff plan and commences from the date of crediting payment to the Company’s account.

10.2. Termination at the initiative of the User

10.2.1. Cancellation of Subscription. The User has the right to cancel the renewal of the Subscription at any time. In such case:

  • access to the paid functions of the Service is retained until the end of the paid period;

  • after the end of the paid period, the Subscription is not renewed;

  • funds for the unused part of the period are not refunded.

10.2.2. Deletion of the Account. The User has the right to delete their Account at any time by sending a corresponding request:

10.2.3. Deletion of the Account constitutes termination of this Contract at the initiative of the User. The Contract shall be deemed terminated from the date of confirmation of the Account deletion by the Company.

10.2.4. In the event of deletion of the Account before the end of the paid Subscription period, funds for the unused part of the period are not refunded.

10.3. Termination at the initiative of the Company

10.3.1. Termination for breach. The Company has the right to terminate this Contract unilaterally by written notice to the User in the event of:

а) Material breach of the Terms:

  • breach of the Acceptable Use Policy (Section 5);

  • infringement of the Company’s intellectual property rights;

  • provision of knowingly false information during registration;

  • unauthorised access or attempts of such access to the Company’s systems.

б) Breach of sanctions legislation:

  • discovery that the User or their beneficial owners are subject to sanctions;

  • use of the Service in breach of sanctions restrictions.

в) Systematic breaches:

  • repeated breach of these Terms after a warning;

  • abuse of the trial period or other offers of the Company.

10.4. Suspension of access

10.4.1. The Company has the right to temporarily suspend the User’s access to the Service (in whole or in part) without terminating the Contract in the event of:

а) Security concerns:

  • detection of signs of unauthorised access to the Account;

  • suspicious activity that may indicate compromise of login credentials;

  • detection of malicious software or security threats.

б) Breach of the Terms:

  • breach of the Acceptable Use Policy requiring investigation;

  • exceeding the established usage limits;

  • receipt of substantiated complaints from third parties.

в) Non-payment:

  • non-payment of services within the established period.

г) Technical necessity:

  • carrying out technical maintenance or upgrades;

  • addressing security threats to the Platform.

10.4.2. Notice of suspension. The Company notifies the User of the suspension of access and its reasons at the email address specified in the Account, except in cases where:

  • such notice is prohibited by law;

  • notice may prejudice an investigation or security;

  • suspension is caused by technical necessity (in which case notice is provided in advance where possible or immediately after suspension).

10.4.3. Restoration of access. Access is restored after:

  • elimination by the User of the reasons for suspension;

  • completion of the investigation by the Company (if the breach was not confirmed);

  • settlement of the arrears;

  • completion of technical works.

10.4.4. Suspension of access does not release the User from the obligation to pay for services for the period of suspension if the suspension was caused by the User’s actions or inactions.

10.5. Consequences of termination of the Contract

10.5.1. Termination of access. From the moment of termination of the Contract:

  • the User’s access to the Platform and all its functions is terminated;

  • the Account is deactivated;

  • the User loses the ability to use the Service.

10.5.2. Deletion of User Content. Within 30 (thirty) calendar days from the date of termination of the Contract, the Company deletes:

  • User Content (Queries, uploaded documents);

  • Customer Data;

  • other data associated with the User’s Account,

except for data that the Company is obliged or entitled to retain in accordance with clause 10.5.3.

10.5.3. Retention of certain data. Notwithstanding clause 10.5.2, the Company has the right to retain:

  • data necessary for the fulfilment of legal obligations (in particular, financial data in accordance with the requirements of tax and accounting legislation);

  • data necessary for defence against claims and legal actions (for the duration of the limitation period);

  • depersonalised and aggregated data that do not allow identification of the User;

  • log files and technical data in accordance with the Privacy Policy.

10.6. Provisions that remain in force

10.6.1. Termination of the Contract shall not affect the validity of provisions which by their nature are intended to remain in force after such termination, in particular provisions regarding:

  • intellectual property (Section 6);

  • confidentiality (Section 7);

  • definitions to the extent necessary for the interpretation of provisions that remain in force.

10.7. Re-registration

10.7.1. If the Contract was terminated due to breach of these Terms by the User, the Company has the right to refuse such User re-registration on the Platform.

10.7.2. Attempts to circumvent the prohibition on re-registration (in particular, by creating a new Account with different data) constitute a breach of these Terms and may be grounds for immediate termination of access.

11. AMENDMENTS TO THE TERMS

11.1. Right to make amendments

11.1.1. The Company reserves the right to unilaterally amend, supplement or update these Terms for the purpose of:

  • bringing them into compliance with changes in the legislation of Ukraine or international standards;

  • reflecting changes in the functionality of the Service;

  • improving the quality of services and protecting the rights of Users;

  • clarifying individual provisions for better understanding;

  • adapting to new technologies or business processes;

  • responding to security threats or abuse.

11.1.2. Amendments to the Terms shall enter into force from the moment of their publication on the Website with an indication of the update date, unless otherwise provided for in this section.

12. DISPUTE RESOLUTION

12.1. Applicable law

12.1.1. These Terms, as well as any relations arising in connection with the use of the Service, shall be governed by and construed in accordance with the legislation of Ukraine.

12.2. Communication and informal resolution

12.2.1. The parties acknowledge that most disputes and misunderstandings can be resolved through constructive dialogue without recourse to formal procedures.

12.2.2. In the event of any questions, complaints or dissatisfaction with the quality of the Service, the User may contact the Company:

  • through the feedback form on the Website;

  • at the email address: info@mitralex.com;

  • through the support functionality in the Account.

12.2.3. The Company makes reasonable efforts to promptly review enquiries and resolve User issues in the shortest possible time.

12.2.4. Contacting customer support is not a mandatory prerequisite for submitting a claim or filing a lawsuit; however, the parties recommend first attempting to resolve the issue informally.

13. FINAL PROVISIONS

13.1. Entirety of the Contract

13.1.1. These Terms together with the Privacy Policy constitute the entire contract between the User and the Company regarding the use of the Service and supersede all prior oral or written agreements, proposals, representations and warranties of the parties on this subject.

13.1.3. In the event of a conflict between these Terms and other documents to which they refer, the following provisions shall apply:

  • the Privacy Policy — regarding matters of processing and protection of personal data;

  • these Terms — regarding all other matters.

13.1.4. Individual agreements between the Company and the User set out in an individual contract shall take precedence over the provisions of these Terms in the event of a conflict.

13.2. Invalidity of individual provisions

13.2.1. If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful or unenforceable, this shall not affect the validity, lawfulness and enforceability of the remaining provisions of these Terms.

13.2.2. In the event that an individual provision is found to be invalid, the parties shall make reasonable efforts to replace such provision with a valid provision that most closely corresponds to the original intentions of the parties and the economic substance of the invalid provision.

13.2.3. If any provision of these Terms is excessively broad in scope, duration or otherwise, such provision shall be interpreted and applied to the extent that is maximally permissible under the current legislation.

13.3. Assignment of rights and obligations

  • transfer (assign) its rights and/or obligations under this Contract to any affiliated person;

  • transfer (assign) its rights and/or obligations in connection with reorganisation, merger, acquisition or sale of all or a significant part of the Company’s assets;

  • engage subcontractors for the performance of its obligations.

13.3.3. In the event of transfer of rights and obligations in accordance with clause 13.3.2, the Company shall notify Users of such transfer within a reasonable period. The new holder of rights and obligations shall be bound by the terms of this Contract.

13.3.4. Any transfer of rights or obligations in breach of this clause shall be invalid.

13.4. Notices

13.4.1. Form of notices. All notices, requests, demands and other correspondence under this Contract must be:

  • in written form (including electronic);

  • composed in Ukrainian or English.

13.4.2. Addresses for notices:

  • to the Company: at the email address info@mitralex.com;

  • to the User: at the email address specified in the Account.

13.4.3. Moment of receipt. A notice shall be deemed received:

  • when sent by email — at the moment of receipt of delivery confirmation or, in the absence of such confirmation, on the next business day after sending;

  • when published on the Website (for general notices to all Users) — from the moment of publication.

13.4.4. Change of address. Each party is obliged to promptly notify the other party of a change in their address for notices. Until receipt of such notice, correspondence sent to the previous address shall be deemed duly delivered.

13.4.5. The User is responsible for keeping the contact details in their Account up to date.

13.5. Export control and sanctions

13.5.1. The parties undertake to comply with applicable laws and regulations regarding export control and sanctions, including but not limited to:

  • sanctions legislation of Ukraine;

  • sanctions of the European Union;

  • sanctions of the United States Office of Foreign Assets Control (OFAC);

  • sanctions of the United Nations Security Council.

13.5.2. The User confirms and warrants that:

  • they, their owners, beneficial owners and affiliated persons are not subject to sanctions;

  • they will not use the Service in a manner that violates sanctions legislation;

  • they will not provide access to the Service to persons who are subject to sanctions.

13.5.3. Breach of the provisions of this clause constitutes a material breach of the Contract and entitles the Company to immediate termination of the Contract.

13.6. Contact information of the Company

Owner of the Service and party to the Contract:

Sole Proprietor Kobzov Maksym Oleksiiovych, not a value added tax (VAT) payer.

Address: 17 Shchipnyi Lane, Office 2, Odesa, Odesa Oblast, 65020, Ukraine

Email: info@mitralex.com

Website: www.mitralex.com

13.7. Entry into force

13.7.1. These Terms shall enter into force from the date of their publication on the Website and shall apply to all Users who have made acceptance after such publication.

CONFIRMATION OF ACCEPTANCE

By registering on the Platform, paying for a Subscription or using the Service, you confirm that:

  • You have read these Mitralex Platform Terms of Use and understand their content.

  • You have read the Privacy Policy and grant consent to the processing of personal data on the terms set out therein.

  • You understand and accept the disclaimer regarding the AI Functionality (Section 3), in particular that AI responses do not constitute legal advice and may contain errors.

  • You have full civil capacity and/or appropriate authority to enter into this Contract.

  • You agree to all terms of these Terms and undertake to comply with them.

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